Frequently Asked Questions

Q. What is the best way to contact the transportation department with questions?
A. You may call the district office at 708-614-4500 x3105 or email Sue Campbell at [email protected]

Q. The bus drives right by my house.  Why can’t it stop at my house?
A.  The bus drives by many students’ houses, but in order for the bus to make it to school in a timely manner, stops are located on corners to serve multiple students.  

Q.  I can’t see my child’s bus stop from my house. Can it stop closer?
A.  The District transports approximately 1,800 students every day. We make every effort to locate school bus stops at convenient locations that are also safe for students. Unfortunately, it isn’t possible to locate all stops where they can be seen from the house.  

Q.  Why do some students have to cross the street to board the bus?
A.  Due to students coming from different directions to a centralized stop, as well as the direction the bus is traveling, some students may have to cross the street. Parents may cross with the student prior to the bus arriving. If crossing after the bus arrives, please wait for the bus to stop traffic before crossing to board the bus.

Q.  My child is starting kindergarten. Will the bus pick my child up in front of the house?
A. No, kindergarten students use the same bus stops as grades 1-5.

Q.  My child is starting pre-kindergarten. Will the bus pick my child up in front of the house?
A. While there is no law mandating door-to-door service; the District does try to provide door-to-door service for students in pre-kindergarten. However, if a stop is already located within a few houses, the student will use that stop.

Q.  How far can a bus stop be from the student’s home?
A.  Bus stops may be up to a ½ mile from the student’s home, though most stops are within a few blocks.

Q.  Why is my student’s bus late?
A.  There are many factors that may delay a bus including weather, traffic, road construction, or other unforeseen circumstances.  If you find the bus is consistently late please contact 708-614-4500 x3105 or [email protected].

Q.  How do I request a change in bus stop?
A.  Please complete the online Bus Route Change Request form. Any change request can take up to two weeks to be approved and started by the bus company.  
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